Complete the online Customer Relations form. Sally enjoys hiking and camping, walking and eating her way through new cities, and waking up before anyone else to read and savor a cup, or four, of coffee. Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organizations next-generation strategic initiatives. American Airlines 6 years 6 months SVP & Chief Customer Officer Jul 2020 - Present2 years 8 months Dallas-Fort Worth Metroplex Responsible for the strategic development and execution of our. Cautionary Statement Regarding Forward-Looking Statements and InformationCertain of the statements contained in this report should be considered forward-looking statements within the meaning of the Securities Act, the Exchange Act and the Private Securities Litigation Reform Act of 1995. In this role she will continue to lead Americans Legal Affairs team and legal strategies for the airline. Beginning Oct. 1, 1999 members of Southwest's frequent flyer program can earn credit for hotel stays at Hilton and Marriott International, Inc. Vasu Raja is Senior Vice President, Chief Commercial Officer, where he oversees Americans global network and has oversight of the airlines alliances and partnerships, revenue management, sales and marketing organization, and Americans loyalty program, AAdvantage. Instead, I write primarily about cards which earn airline miles, hotel points, and some cash back (or have points that can be converted into the same). As we head toward the peak summer travel period, our customers and team members will benefit from Alices leadership and commitment to providing a world-class customer experience.. The AAdvantage program has been without a Vice President for several months. Glen Hauenstein is President of Delta Air Lines, a position he assumed May 2, 2016. The promotion is effective immediately. The changes come amid growing pressure on American's CEO, Doug Parker, to improve the Fort Worth, Texas-based carrier's operations after it faced hundreds of cancellations over the summer, angering customers and employees. American's stock is down more than 15% so far this year while Delta and United are each up 4%. Were always here to help. Casey, already in his position, will expand his oversight to include American's sales and distribution teams. David will continue to lead Technical Operations, Airport Operations, the Integrated Operations Center (IOC), Flight and Safety and will add the Flight Service team to his group. Aiyar holds a Juris Doctor from Yale Law School, a masters degree from the University of Oxford and a bachelors degree from Harvard University. He earned a bachelors degree in communication from DePauw University and a Master of Business Administration from the University of Georgia. Don Casey is leaving as Senior Vice President of Revenue Management, so Vasu Raja who runs network planning gets revenue added to his purview. Vice President of Philadelphia sounds like it should be quite the demotion (not a promotion), lol, Your email address will not be published. Got a confidential news tip? This site is for entertainment purpose only. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the company's stock is included in the S&P 500. Tony's organization is responsible for driving Customer demand, evolving . We publish the names and emails of customer service managers. Additionally, there may be other factors of which the Company is not currently aware that may affect matters discussed in the forward-looking statements and may also cause actual results to differ materially from those discussed. Investor relations , Opens another site in a new window that may not meet accessibility guidelines. Importantly, we are all aligned around the importance welcoming our customers back to an incredibly reliable airline and returning American to profitability as soon as possible. Chief People Officer. While some continue to call for changes in the C-suite, the changes announced on Thursday reflect a major shake-up in the reporting and oversight structure of the people who manage the day-to-day at the airline, which more directly effects operations and experience. American Airlines announced at the end of August that Carolyne Truelove will be joining the company as vice president of reservations and customer relations. American Airlines oct. de 2000 - ago. Over the last couple of months, I have missed 5 connecting flights, and had to spend 4 nights at hotels in cities that have not been my destination, because of issues with AA flights. Phoenix, AZ 85034 Tony Roach is the Senior Vice President of Marketing and Customer Experience for Dallas-based Southwest Airlines, the nation's largest airline. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the companys stock is included in the S&P 500. Steve earned his Master of Business Administration and Juris Doctor from the University of California, Berkeley. Circuit and to Justice Stephen Breyer of the U.S. Supreme Court. Senior Vice President, Customer Service. David Seymour is Senior Vice President, Chief Operating Officer. If you need help with any problem,please contact us through this form. and Doerner, Saunders, Daniel & Anderson, L.L.P. Prior to this role, she was Amazons Vice President of Human Resources for North America Customer Fulfillment. International stations will fold into the leadership teams of several VPs: Franco in ORD will assume leadership over Asia and Europe; J.C. in MIA will lead Caribbean and Latin America; and Donna will lead Canada. A more coordinated effort between Network Planning, Revenue Management and the AAdvantage program will be enhanced by this new structure. Can a vacation rental host cancel my stay and keep my money? We will miss his contributions and steady leadership. As we go forward, we will align ourselves around three outstanding leaders and the imperatives they will support. Early in his career, Seymour served as an airborne infantry officer in the U.S. Army and then held numerous management positions in purchasing, inventory management, distribution and finance after leaving the Army. The estimated total pay for a Vice President at Delta Air Lines is $416,109 per year. In 1987, after graduation from U.S. Army Ranger School, he was assigned to the 82nd Airborne Division where he served as a Platoon Leader and Company Executive Officer. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. Sign up for notifications from Insider! The Company does not assume any obligation to publicly update or supplement any forward-looking statement to reflect actual results, changes in assumptions or changes in other factors affecting these forward-looking statements other than as required by law. Our operation is the foundation of all we do as an airline, and we will continue to build on this foundation as customers return to travel. FORT WORTH, Texas , Jan. 26, 2023 (GLOBE NEWSWIRE) -- American Airlines Group Inc. (NASDAQ: AAL) today reported its fourth-quarter and full-year 2022 financial results, including: Fourth-quarter and full-year net income of $803 million and $127 million , or $1.14 per diluted share and $0.19 per. NOW WATCH: If you have to have a long layover, here are some of the best airport perks to look for, Visit Business Insider's homepage for more stories, An off-duty firefighter on a flight to Los Angeles saved a fellow passenger who suffered a cardiac arrest mid-flight and had no pulse for at least 30 minutes, The American Airlines mechanic accused of sabotaging a plane pleaded not guilty, days after a judge excoriated him in court amid alleged terrorism ties, An airline pilot reveals the meanings of 23 code words passengers don't understand. Southwest Airlines names Jim Ruppel as Vice President of Customer Relations and Rapid Rewards. Connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines. Steve collaborates and provides counsel on Americans strategy development and strategic positioning; economics and competition issues; corporate governance, corporate purpose and ESG; policy development and external affairs; partnerships, alliances, deals and deal making; and labor strategy. Already, American, which owns 24 of the troubled Max aircraft, with 76 more on order seven of which were initially due to be delivered in the second quarter has had to cancel around 115 daily flights, andone entire route in order to cover key routes with older planes. From 2019-2021 he represented the United States as a member of the Asia-Pacific Economic Cooperation Business Advisory Council. These forward-looking statements are based on the Companys current objectives, beliefs and expectations, and they are subject to significant risks and uncertainties that may cause actual results and financial position and timing of certain events to differ materially from the information in the forward-looking statements. Hertz billed her for eight extra days on her car. Sign up for free newsletters and get more CNBC delivered to your inbox. Maya Leibman is Executive Vice President and Chief Information Officer, a position she has held since November 2015. Jobs Salaries Interviews. Since Alisons arrival in 2016, she has revitalized our Sales organization and demonstrated the leadership traits that produce a collaborative, winning team. Throughout his career he has held a variety of leadership roles in Technical Operations, Operations Control, Crew Resources and Flight Operations. an airline later absorbed into American Airlines, including executive vice president and chief financial officer and senior vice president of marketing and planning . American Airlines Customer Relations4000 E. Sky Harbor Blvd.Phoenix, AZ 85034. , Opens another site in a new window that may not meet accessibility guidelines. However, there have been indications that the airline is turning things around. Joint ventures and equity stakes have become more important to airlines as they expand because foreign ownership rules prevent carriers from buying foreign airlines outright. The New World Loyalty podcast discussed how loyalty and revenue need to have a partnership but be managed separately. Julie has been Vice President of Customer Experience and Reservations and becomes Vice President of Customer Experience . In September, nearly 83% of American's flights arrived on time, its best month since November 2017 and more than 4 percentage points higher than the year-earlier period. DALLAS, Feb. 28, 2023 /PRNewswire/ -- Derek Kerr and Jennifer Sampson have been appointed to the Comerica Incorporated Board of Directors, effective Feb. 28, 2023. FORT WORTH, Texas American Airlines Group Inc. (NASDAQ: AAL) today announced the senior leadership team that will report to Robert Isom when he becomes CEO on March 31, 2022. Kerr serves as the Vice Chair. Box 619616 Dallas/Fort Worth Airport, TX 75261-9616. investor.relations@aa.com (682) 278-0999 Previously, she was Senior Vice President and General Counsel for American, a position she held since September 2019. Sally Holtgrieve is the senior editor at Women Leading Travel & Hospitality. Read Priya's bio Cole Brown. Raja reminds me of Parker and Kirby from 20 years ago. Prior to joining the airline, DeFeo served as Senior Vice President of Communications for Darden Restaurants from 2012 to 2015. Location Dallas, TX, USA Work Chief Customer Officer @ American Airlines SVP Global Sales and Distribution @ American Airlines Global Senior Vice President - Sales @ Starwood Hotels & Resorts Worldwide, Inc. see more Education Victoria University Jim Moses, who was Managing Director of Premium Services for four years before managing operations at LAX and then getting promoted to Vice President of Philadelphia and having New York LaGuardia, JFK, and Boston added to his portfolio, will also add Premium Services to his portfolio. She began her legal career as a clerk to Judge Merrick Garland of the U.S. Court of Appeals for the D.C. The changes come as the airline has faced increasing pressure from shareholders and passengers to make changes, following a summer of poor operational performance. He finished his active service in 1991 as the Operations Officer for the U.S. Army Parachute Team Golden Knights. Seymour is an executive sponsor for Americans Veteran & Military Employee Business Resource Group, an employee-led organization that supports veterans, current military service members and their families. These forward-looking statements are based on the Companys current objectives, beliefs and expectations, and they are subject to significant risks and uncertainties that may cause actual results and financial position and timing of certain events to differ materially from the information in the forward-looking statements. Copyright 2022, Proxy Materials & Virtual Shareholder Meeting. as well as other partner offers and accept our. Seymour holds a Bachelor of Science degree in mathematical science of operations research from the U.S. Military Academy and a Master of Management degree in marketing and transportation from Northwestern Universitys Kellogg School of Management. Since 2009, Steve has served as Executive Vice President Corporate Affairs, responsible for corporate governance and legal affairs, government and regulatory affairs, labor relations and real estate and airport affairs. American Airlines Customer Relations 4000 E. Sky Harbor Blvd. Wheres my airline ticket refund from GotoGate? The estimated additional pay is $218,051 per year. Can I get a refund for my Marriott Vacation Club Points? They have not reviewed, approved or endorsed what I have to say. Glen was previously Executive Vice President and Chief Revenue Officer. Previously, Gatten was Managing Director and Head of Global Government Relations at JPMorgan Chase & Co. where he led the government relations and policy teams globally, and served as the organizations primary representative before Congress, the White House and international policy-making bodies. She has since held numerous positions in Marketing, aa.com, Distribution and Inflight Dining. Stay up to date with what you want to know. Maya Leibman is Executive Vice President and Chief Information Officer, a position she has held since November 2015. In particular, the consequences of the coronavirus outbreak to economic conditions and the travel industry in general and the financial position and operating results of the Company in particular have been material, are changing rapidly, and cannot be predicted. Prior to that, Steve served as Senior Vice President and General Counsel at GPA Group PLC and practiced law at the Seattle-based law firm Bogle & Gates. In 2015, its stock joined the S&P 500 index. Current Chief Financial Officer Derek Kerr will assume the additional designation of Vice Chair of American Airlines, overseeing all corporate financial functions, global corporate risk and corporate development. Average salaries for American Airlines Managing Director: $180,302. Meh. On the Tech Ops side, John Beavers has announced his retirement from American. Nate Gatten is Senior Vice President, Corporate Affairs and Chief Government Affairs Officer. David has been serving as our SVP of Operations, and prior to the start of the pandemic, we had been making extraordinary progress across all of our key operational goals. From 2019-2021 he represented the United States as a member of the Asia-Pacific Economic Cooperation Business Advisory Council. We want to hear from you. Read more: An off-duty firefighter on a flight to Los Angeles saved a fellow passenger who suffered a cardiac arrest mid-flight and had no pulse for at least 30 minutes. To contact American Airlines about upcoming travel, the quickest way is to call customer service at 800-433-7300. Advertiser Disclosure: Many (but not all) of the credit card offers on the site are from banks from which we receive compensation if you are approved. Dallas, TX 19d. FORT WORTH, Texas American Airlines announced today that Alice Curry has been promoted to Vice President of Customer Care. Required fields are marked *. In 2013, he was named one of the Top 50 Executives under 50 by Diversity MBA Magazine. Previously, she served as Senior Vice President and Chief Information Officer from January 2012 to November 2015. American Airlines is the world's largest airline after a 2012 merger with US Airways. A monkey could statistically do better. Nashville Line Maintenance opens. please contact our team at Elliott Advocacy through this form. So the Loyalty department thats the most valuable part of the entire company gets shoved under the Revenue department, which is the absolute last place to put your greatest asset under the best of circumstances, much less when the two departments have diametrically opposite goals. Titanic, hmm, I am thinking the Hindenburg, but the idea is the same. While mainline carriers like American can usually swap spare planes to cover mechanical issues, and to recover from weather delays, but the current high rate of technical issues has made it difficult. Seymours aviation career began at the airline in 1999. He is also a member of the Knight Commission on Intercollegiate Athletics and the Knight Commission Task Force on Racial Equality. Flight Attendant Trainee Greek and English Bilingual. Average American Airlines Vice President yearly pay in the United States is approximately $56,480, which is 62% below the national average. Executive Vice President & Chief Commercial Officer. From 2003 until 2009, he was a partner at Indigo Partners LLC, a private equity firm specializing in investments in the airline industry. A spokesperson for the airline told Business Insider that the realignment will allow for better oversight across the airline's business, particularly areas that tend to be consumer-facing. He joined America West in 1996 as Senior Director, Planning, and was promoted to Vice President, Financial Planning and Analysis, in 1998. In these roles, DeFeo has been responsible for all of Americans internal and external communications, team member recognition programs, leadership development and community affairs. Enqvist was promoted yesterday by the United Airlines Holdings, Inc. Board of Directors. Prior to this new role, Truelove was head of global fan experience at Fanatics, Inc. Before that she was vice president of customer experience at Orbitz. 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