Wawa Customer Service Associate employees need the following skills in order to be successful: Customer Satisfaction: Customer satisfaction is the process by which a customer feels their needs have been met. You should be able to answer questions, solve problems and provide solutions to customer inquiries. But heres where you get the magic formula, and it goes like this: acknowledge, apologize, act. Find the best jobs in the US, apply in 1 click and get a job today! Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. Learn more in our Cookie Policy. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. Happy Veterans Day from your friends at Wawa! STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . Additional pay could include bonus, stock, commission, profit sharing or tips. Department: Store Operations. 3.9 Part-time 2 hours ago. Pull expired items, document and discard. Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Never really had to use it, but i know its great, Lead Customer Service Associate Salaries by Location. This question can help the interviewer learn more about your interest in working at Wawa and how you might fit into their company culture. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Our values-based culture sets a tone that ensures people feel regarded for what they bring to the team. Your input helps Glassdoor refine our pay estimates over time. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. Store 8529 - Eldersburg, MD 21784. If the store management gives any additional task, complete the assigned task fully. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), Major Projects & Infrastructure - Senior Legal Counsel, See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. Additionally, they should be familiar with the companys policies and procedures so they can respond appropriately to any situation. Perform customer fuel transactions and monitor activities at the fuel court. Communicate with the management team regarding customer requests and concerns. Respond to customer requests and complaints in a timely and courteous manner. You have already created a job alert with same filters. Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Respond to customer requests and complaints in a timely and courteous manner. Ensure coffee thermals are filled and working properly. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. The estimated additional pay is $2 per hour. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Customer Service Representative job title. Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. Greet and provide an enjoyable shopping experience for all customers. Join us or tag a friend to apply! Ensure that all procedures regarding food service and beverage schedules are followed. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. Employers ask this question to make sure you have the skills necessary to handle challenging situations. Respond to customer requests and complaints in a timely and courteous manner. I think my outgoing personality would fit well here.. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Job Description. Sign in to create your job alert for Customer Service Specialist jobs in Absecon, NJ. Check expiration codes, face and inspect all items. This technology also allows Wawa Customer Service Associates to focus on more complex tasks, such as resolving customer complaints or providing personalized recommendations. You can unsubscribe from these emails at any time. The estimated base pay is $17 per hour. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. Unlawful discrimination will not be a factor in any employment decision. You have successfully created a new job alert. Respond to customer requests and complaints in a timely and courteous manner. . Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. View similar Customer Service / Guest Services jobs below. Help make it more accurate by adding yours. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Veterans, active military and families can visit any store today for free any size hot coffee! You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Department: Store Operations. He apologized and left happy.. Job Description. Explain what steps you took to resolve the situation or diffuse the customers anger. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. You can unsubscribe from these emails at any time. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. The estimated additional pay is $4,654 per year. Department: Store Operations. Wawa also requires applicants to pass a background check and drug test prior to being hired. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. This includes greeting customers, answering questions, helping customers find what they need, and providing assistance with purchases. If you require an accommodation, please contact our Associate Service. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Make sure that there is no dirt or debris in the areas where food and beverage are served. Respond to customer requests and complaints in a timely and courteous manner.2. Identifying customer needs. Stop fuel pumps if necessary. Greet and provide an enjoyable shopping experience for all customers. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. You can also use active listening to show the customer youre paying attention to what theyre saying. Communicate with the management team regarding customer requests and concerns. Unlawful discrimination will not be a factor in any employment decision. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. The estimated additional pay is $2 per hour. Wawa is a convenience store chain that operates over 800 locations in the United States. Posted: January 25, 2023. Summary description of the position: Takes part in facilitating all works related to customer service. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Wawa. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). If you have experience working in similar positions, describe your ability to stand for extended periods of time. www.wawa.com/careers #jointheflock #internships2023. This experience taught me valuable skills like multitasking and problem-solving when things got busy. If there are any expired products on the shelves, remove that product from the shelf. Required fields are marked *. Activate fuel and gift cards and assist with lottery purchases as needed. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. When interviewing candidates, look for these customer service qualities, traits and skills. Wawa, Inc. is an equal opportunity employer. Handled currency and credit transactions quickly and accurately. Part-Time. Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. Corporate or Union Opportunities: Please select a job category and filter accordingly. Take care to maintain the appropriate level of cash in the safes. Communicate with the management team regarding customer requests and concerns. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Help make it more accurate by adding yours. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. 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