Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. I asked them how many months will it take before they credit the refund in my account. Submit a complaint to AirAsia and receive as much as 600 per passenger. Your email address will not be published. The refund payment will be credited to the original payment method. It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: I need to know ASAP. There is no contact number provided to speak to someone. 27th January 2023 (Friday) The fare, surcharges, taxes, and terminal fees will be refunded to you. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US Dont use airasia ever, they are stealers!!! please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! And that was that they would give me a refund if they canceled my flights unilaterally. Times like this, i wish i had booked through Cebpac instead. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. Thus our first payment of rs.13,157/- is due for refund. However, there are instances when you will be able to get a refund. All applicable laws apply and will be enforced. Claim it and get a lot of features. They say, 6 months. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. DO NOT FLY WITH AIRASIA! In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. thanks for replying. However, 10 months is ridiculous. Received an email on 23/7/201 that my point would be extended to 3 years. I was travelling to Malaysia with a sick Malaysian friend. should not pay AA / or reclaim the money from them. Thank you. AirAsia continues to lie to its customers. I still don't have refund. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. may i ask if nakuha mo na ang refund mo? Thanks! My understanding is that you should contact your credit card company. Instead, type REFUND. I tried using BO but its useless he cannot help me with my request. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. Looking for answer as well. air asia is the cheapest airline but the hardest to refund the booking. They keep you going and going and never give you a refund. Al Jazeera Centre for Public Liberties & Human Rights. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? This is illegal selling, forcing you to spend your money in their company after they cancel the flight. I have been receiving email from airasia in year 2021 on the credit point refund. I still dont get my money back as of now. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. During March of 2012, Air Asia has decided to scrap the long-haul . Horrible. I am waiting for my return payment. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free Its around and around and around situation with them. Check out airasia.com and get only the best deals today! I tried the AVA live chat but it is not helpful at all. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. thanks in adv.! Anong no. When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. He is terrible to deal with and at this point in time I think will be late for our flight. Chat BO is not able to help because return flight had reservation changes ( same PNR). AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. We ask them politely to consider but he gave us hard time. 1 / 10 . Here is my booking number RQ3RVR. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. I DONT WANT THAT. Sobrang hassle ang refund process ng Air Asia. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. Log in It promised refunds for flights they canceled during the pandemic. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. Airasia did not refund my money after they cancelled my flight. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. Your system sucks just return our money. 6 months and still no refund. 2 Euphoric_Mist_613 1 yr. ago If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. A new menu will appear. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. This is illegal and unethical. within 2mins and still get this Bummer message. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. . hi, unfortunately, I wasnt able to transfer it to my credit card. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. Is nt it your fault AirAsia AVA on WhatsApp: +60 11-3516 5078. Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. This blog is designed and arranged by Happtone.com. Or is the status still in process? We are very disappointed about this please call me if you have time. Follow AVAs next instructions. hnliches Problem wie bei 329 anderen. Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. Desired outcome: Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. Download. why you can not give our refund? In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . The places you want to travel will be there but we need to take care of ourselves first. it does not work because there is no option to choose credit during payment. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. Halos lahat ng flight starting March ay eligible for refund. Tap on the floating AVA button on the lower right corner of your screen. I tried to contact Airasia but nobody answers. is there anything more I can do? May I ask if it is the Air Asia credit card or your bank credit card? You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. - NSTP file pic. 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