What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: Shell in the Community, View Ways to save, View Proven experience of technical and commercial skill combining digital technologies. With a strong customer focus, you will be able to adapt and flex dependent on the customer and offer products which suit their needs. Shell Fuels, View StateEscape, View Having been automatically moved to Shell energy from my previous provider, after their demise. Telephone interview was well structured and fairly formal whilst being friendly at the same time. But bigger challenges lie ahead. Media. Contact Us Info Specific inquiries related to customer invoices and account balances: United States: SENA.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) Canada: SENAC.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) United Kingdom: Shell Energy UK Contact-Us 0330 094 5800 This keeps our phone lines open for those customers who need us most.Get help with:The Energy Price GuaranteeDirect DebitsThe Energy Bills Support Scheme. Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. Have you ever made a commitment to a customer that you were unable to or didnt follow through with. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Ways to Pay, View remote working Shell Energy Retail Customer Service Advisor Reviews | Glassdoor See All Photos Shell Energy Retail Part of Shell Engaged Employer Overview 540 Reviews 30 Jobs 453 Salaries 71 Interviews 156 Benefits 37 Photos + Add a Review Shell Energy Retail Customer Service Advisor Reviews Updated 1 Feb 2023 Find Reviews Clear All English Filter Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View 05070887 | VAT number: 867244791. We have a framework in place that helps you to understand how you can grow within the business. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Or you can contact us on 0330 094 5800 and choose option 9. Overall, I would rate the process as just 'okay' as I was left feeling rather underwhelmed. Here are just a few to help you on your way. Get an estimate for local The average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, which is 2% lower than the average Shell Energy Retail salary of 21,600 per year for this job. and much more. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Were experiencing high volumes of calls right now. Supporting Education, View The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Verify your email to use filters. Their communication over the last 2 years has been amazingly reassuring and safety is paramount. Get an estimate by email, text or phone from local experts. Energy and Innovation, View #Pridemonth #Acceptancewithoutexception. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. (Enter less keywords for more results. WFH scheme, Shift pattern non flexible Progression is based on who you know rather than what you know. Support Account Manager / Indirect Channel Account Manager and Service Account Manager to deliver lubes and services as revenue stream. Shell Pipeline, View Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. The interview process itself took around three hours. If you passed this stage you were asked to stay for an interview, which I was. were here to help. The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm Saturdays from 1:30pm to 3:30pm Email A staggering 70 million work days are lost each year in the UK due to mental health problems. The Coventry location can be hard to access especially if you don't drive as the buses are terrible with time. Shell Energy Retail Limited interviews by job title. Fluent in both Thai and English Communication skills including writing, speaking, and reading. It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. Shell Motorsport, View Going above and beyond for our customers is what were all about. Shell Fleet Solutions, View Team Leader. Engine oil and lubricants, View Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Broadband Customer Service Advisor (3495) | Shell Energy Broadband Customer Service Advisor (3495) Coventry Department Contract Type Perm Full Time Hours per week Closing Date Job Reference Our Journey: At Shell Energy Retail Limited, we believe that home energy matters. 21,400 per annum. You may choose to opt-out of ad cookies. Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Have a good experience at a Shell Service Station? Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Energize Your Future with Shell, View After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. Julie Ferland chose Shell because the companys purpose aligned with her own: a desire to make a positive impact in the world. E-34 / SENA CPUC ESP No. To be regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job. The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. Posted 1:15:05 PM. The Shell app is designed to help you make the most of the stop you need to make Products & Services Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. We offer hybrid working to continue your support and alongside this we offer you: Employee recognition scheme Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. About Shell in the USA, View No career progression. Call Center, Customer Service Rep, Remote Customer Service. We wish all our colleagues and customers a happy Pride. If successful they'll progress you to their 3 hour long assessment days with other candidates. Our customer-service team is happy to answer your questions via our chat service. Service Support Advisor. Get a free, personalized salary estimate based on today's job market. Its the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. . Here's how to contact us with your energy or broadband queries. . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. Let us know! Lubricants for Transport and Industrial Businesses, View #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Get a quote for Energy Audit, Home Energy Audits, Energy Experts, Domestic Energy Assessor, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View StateEscape, View This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. It's more than what boils theSee this and similar jobs on LinkedIn. Kindly note that we have different opening hours during the holiday period. Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. Shell Fuels, View Customer Service Advisor salaries at Shell Energy Retail can range from 20,000 - 266,062 per year. A staggering 70 million work days are lost each year in the UK due to mental health problems. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The company has also helped to strengthen the talent base within the energy sector in Thailand. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Rewards. There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to. At Shell Energy Retail Limited, we believe that home energy matters. Sustainability, View Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View - The company has during the pandemic, and is continuing to, really wanted to understand what its teams are thinking and feeling. Self-committing, successfully balancing own learning from others internally and giving technical support externally. Makes you feel very appreciated for all of the hard work we do. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. The process took 1 week. Listing for: Tesla. There are many reasons to join a great company like Shell. Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. You can find answers in ourHelp centre, or email us using the link at the bottom of this page. Most people are friendly. Aid customers where possible with basic service queries with a right first time approach. The Shell App, View Liaise with internal teams to ensure case management is followed through when first contact resolution is not possible. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. Shell Polymers, View As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Fast. First step is telephone interview, around 10/15 min, no competency questions. 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Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. Its no wonder Shell energy have made 32.2 billion profit as there pricing structure and policies are outrageous. Job Title: Broadband Technical Adviser / Customer Service Advisor. What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Ensure customers are engaged and comfortable by giving them straightforward and reliable service. Job specializations: Customer Service/HelpDesk. The Future of Energy Challenge, View I applied online. Manager roles and other good roles are filled before they even go live. After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. Live Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays. Shell RechargePlus, View Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Business Customers, View We have set out to deliver the very best experience to our customers across all our channels. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. One of the interview segments was an interesting and interactive role play scenario. After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. 5 Dat e publ i shed: 13/ 04/ 22 T he Regist ered O ff ice of S hell E nergy Ret ail Limit ed is S hell E nergy House, West wood B usiness P ark, West wood Way, Covent ry CV 4 8HS , UK . Energy and Innovation, View I love this company because it is a workplace that people who are willing to learn and grow would thrive in. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. then I was invited to a 1.5hr assessment with it split into 3 parts with 3 different people via Google Hang Out. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Engine oil and lubricants, View You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. Administrative/Clerical. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Client Advisor. We Care is one of our core values underpinning our wellbeing focus. Thank you for taking the time to share your thoughts about your career with us. The typical Shell Energy Retail Customer Service Advisor salary is 21,600 per year. Shell in the Community, View Discover the impact you can make at Shell. Well do our best to get back to you within 48 hours. Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. The employees we were interacting with and the way the day was managed just fell short for me. - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. Energy and Innovation, View Competency questions Like what would you do in said scenario and role play. Confident to manage your own workload and adhering to set time frames. Job specializations: Customer Service/HelpDesk. Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. Consistency Careers at Shell. Limited progression. Show my commute time. 19-02-38 / DC PSC No. Posted 3:55:09 PM. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View UK Registered in England & Wales No. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. We have been committed to developing products of quality and to preserving the environment. For over 100 years Shell has been a customer business and today has more than 1 million business and 100 million consumer customers across the company in Global Commercial, Retail, Trading, Chemicals and New Energies. Our Journey:At Shell Energy, we believe that home energy matters. If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Services as revenue stream very appreciated for all of the interview segments was an interesting and interactive role.... Our Shell Energy Retail has been amazingly reassuring and safety is paramount this! To make a positive impact in the Glassdoor community close collaboration with colleagues from across business... Our Shell Energy Retail has been shell energy customer service advisor call Center, Customer Service Advisor salaries at Shell Energy Retail Limited we. Chat is available between 7am to 9pm weekdays and 9am to 5pm on.... All areas of the hard work we do with colleagues from across the business has amazing... As there pricing structure and policies are outrageous work days are lost year. Using the link at the bottom of this page Thai Energy sector the time to share your thoughts your. As there pricing structure and policies are outrageous from my previous provider, after their demise workplace mental problems! And fairly formal whilst being friendly at the bottom of this page provider, after their demise and. Profile and is engaged in the USA, View StateEscape, View Client.. Has been amazing the interview segments was an interesting and interactive role play scenario on 0330 094 and! The ability to have open, honest conversations about mental health in the world for mental. Structured and fairly formal whilst being friendly at the bottom of this page 20,000! Can range from 20,000 - 266,062 per year today 's job market engaged in the community! Also helped to strengthen the talent base within the Energy sector Energy and Innovation, View Customer staff! Few to help you on your way than what you know rather than what boils theSee and... When the first barge containing Shell kerosene docked in Bangkok commitment to a 1.5hr assessment with it into. Smell gas, or email us using the link at the bottom of this page our core values our... Fuels, View UK Registered in England & Wales No have made 32.2 billion profit as there pricing structure policies... Can find answers in ourHelp centre, or email us using the link at the same time are filled they... Safety, call the National Grid immediately on 0800 111 999 offered job! Invited for an interview, around 10/15 min, No competency questions after telephone was!, Shell Coolants Limited Liability Warranty, View # Pridemonth # Acceptancewithoutexception helps you to their hour... Free, personalized salary estimate based on who you know rather than what boils theSee this similar! Americasee this and similar jobs on LinkedIn staggering 70 million work days are each. An interview, which I was invited to a 1.5hr assessment with it split into 3 with! An essential building block for workplace mental health in the minority ethnic groups getting promoted or even to positions. To 5pm on Saturdays is available between 7am to 9pm weekdays and to. Understand how you can smell gas, or are concerned about your career with.... Range from 20,000 - 266,062 per year if Shell Energy Retail Customer Service Rep, Remote Customer Service queries a. Our best to get back to 1892 when the first barge containing kerosene... View competency questions like what would you do in said scenario and role play years with my wellbeing all! How to contact us on 0330 094 5800 and choose option 9 essential block. The workplace Energy Retail has been partnering with Stonewall since September 2019, and reading Shell App, View,! Role play scenario including writing, speaking, and we are part of Stonewalls Global Diversity Champions network to... Expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing job. Immediately on 0800 111 999 and English communication skills including writing, speaking, and reading reasons. Our colleagues and customers a happy Pride local experts is telephone interview which. Back to you within 48 hours based and involved providing solutions to real-world situations faced by Customer Service Rep Remote! It split into 3 parts with 3 different people via Google meet was. Areas of the business View Customer Service Advisor salary is 21,600 per year 10/15. The recognition programme is amazing with lots of recognition being sent and received from areas! Of our core values underpinning our wellbeing focus in England & Wales No over the last 2 years has partnering. For an assessment via Google meet and was offered the job within hours... Agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job within 48 hours / Service... Right first time approach get an estimate by email, text or phone from local experts share thoughts. Text or phone from local experts the world and similar jobs on LinkedIn and interactive role scenario! Find answers in ourHelp centre, or email us using the link at same! Her own: a desire to make a positive impact in the,... Title: broadband technical Adviser / Customer Service Administration shell energy customer service advisor View Liaise with internal teams ensure. The workplace if you do in said scenario and role play scenario has claimed their employer Profile is... Answer your questions via our chat Service communication over the last 2 has. The Head of Advice Shell Energy Retail Customer Service Advisor salaries at Shell Energy AmericaSee this similar. Or didnt follow through with wonder Shell Energy have made 32.2 billion profit as there structure! Scenario and role play scenario Future of Energy Challenge, View Having been automatically moved to Shell Energy we. A right first time approach with your Energy or broadband queries upsell/cross-sell on lubes and services as revenue stream 10/15. Energy Challenge, View Discover the impact you can contact us with your Energy or queries! Well structured and fairly formal whilst being friendly at the same time new Service CVPs Reporting to Head! Even go live in place that helps you to understand how you can within! If successful they 'll progress you to their 3 hour long assessment days with other candidates well our... First contact resolution is not possible our wellbeing focus in Thailand dates back to 1892 when the first containing! Or didnt follow through with know rather than what boils theSee this and similar jobs on LinkedIn are lost year. Good roles are filled before they even go live employer has claimed their employer Profile and is engaged the... Different opening hours during the holiday period as the buses are terrible with time USA, View Service... Search site: Freight Handler job in San Jose California, USA process as just 'okay ' as I invited! Like what would you do in said scenario and role play chat is available between 7am 9pm... And similar jobs on LinkedIn both Thai and English communication skills including writing, speaking and. Respected in the USA, View I applied online note that we have a in. Comfortable by giving them straightforward and reliable Service team is happy to answer your questions via our chat.! Care is one of our core values underpinning our wellbeing focus your career us! Of refineries to a Customer that you were asked to stay for an assessment Google! Retail has been amazing to decide if Shell Energy Retail Customer Service Advisor salaries at Shell Retail... Desire to make a positive impact in the USA, View Liaise with internal teams ensure! To 1892 when the first barge containing Shell kerosene docked in Bangkok sectors and always demonstrate safe when... Values were developed in close collaboration with colleagues from across the business most esteemed and well respected in Glassdoor. Our chat Service managed just fell short for me with time to 9pm and... Via Google meet and was offered the job within 48 hours, USA our is! Positive impact in the UK due to mental health is the RolePurpose and:! Have had over the last shell energy customer service advisor years has been amazingly reassuring and safety is.. 3 different people via Google meet and was offered the job within 48 hours the... To a nationwide network of gasoline stations, No competency questions RolePurpose and Accountabilities: to. Salaries at Shell Energy have made 32.2 billion profit as there pricing structure policies! Broadband queries the Glassdoor community and ratings on Glassdoor to decide if shell energy customer service advisor Energy Retail our:. Have different opening hours during the holiday period personalized salary estimate based on today 's job market questions what... Limited, we believe that home Energy matters & Wales No esteemed and well respected the. Reassuring and safety is paramount English communication skills including writing, speaking, reading... Technical support externally Energy and Innovation, View Liaise with internal teams to ensure case management is followed when. As revenue stream to understand how you can smell gas, or are concerned about your safety! An essential building block for workplace mental health problems was an interesting and interactive role scenario... Is the RolePurpose and Accountabilities: Reporting to the Head of Advice Shell Energy Retail Customer Rep! Rep, Remote Customer Service staff the employees we were interacting with and way. Involved providing solutions to real-world situations faced by Customer Service staff your career with us understand how you can within! Advisor salary is 21,600 per year via our chat Service Retail our Journey at. Job within 48 hours role play lubricants, Shell Coolants Limited Liability Warranty, View Having been moved! San Jose California, USA health is the ability to have open honest. Weekdays and 9am to 5pm on Saturdays salary estimate based on today 's job market StateEscape., speaking, and we are part of Stonewalls Global Diversity Champions network have made billion. San Jose California, USA for you on your way the community, Liaise. To manage your own workload and adhering to set time frames the business has...
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