Natural disasters are another common reason for shipping delays. Waiting for transfer to the local courier. Schedule A Pickup Anytime with MyDHL+ The problem of port congestion appears to be getting poorer every year. The sender will be the one to coordinate with DHL since the transaction happened between them. If you do not have a tracking number, we advise you to contact your shipper. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. This will give you a full refund for your shipment. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. You have no further impact on the matter if you have done all of these things. It simply means that your package is not currently moving for one of the reasons given above. It is also possible that DHL will have to re-route it, which could cause further delays if it has to take a longer route or travel by a slower means of transport (e.g. This all depends on where you are shipping your product. 100% satisfaction guarantee. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. Due to the staffing shortages, it is taking longer to unload cargo ships at most ports around the world. The consignment number and the package description should be submitted to the customer service. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. Looking for recommendations. We will discuss the most common causes in more detail in the next section. Complete a change of address online and deliver the form to your local post office. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. The problem with this is the occurrence of the domino effect. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. I mean due to covid, lots of couriers are holding packages for up to a week before delivering. If any of these documents are missing or incomplete, DHL must work with both the sender and recipient to gather the required information. One of the most regular, if not the most prevalent, is a delay in shipment caused by US Customs. It is very normal on your part to worry once your parcel is delayed. for Track and Trace. More than 2 mobile phones, laptops and other small electronic items. Same, but in Hong Kong as well. This is very frustrating, but it cannot always be avoided. Although on hold is usually a result of something happening at a border (e.g. Access mail & packages online 24/7. If there has just been a major storm or other natural disaster, this may explain it. There isnt much you can do to prevent something like this from happening. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. Dont be anxious; when the courier reopens for business, your delivery will continue on its way. Norway. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. They can advise whether they need information from you to help clear the issue. But before anything else, youll first need to understand the possible reasons why DHL holds a shipment as this info will help you take the right course of action. Generally, DHL doesnt hold any package for more than 1 week. Enter your DHL Hong Kong tracking number and get updates with one click. This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. These disasters can occur in the senders area while your parcel is in transit or in the area of the recipient. This problem obviously occurs most frequently on international shipments. This may, unfortunately, mean an increase in fees paid by the sender and the recipient. By taking these precautions, you can help to ensure that your shipment will not be placed on hold by DHL.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-leader-3','ezslot_10',109,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-leader-3-0'); While DHL usually holds international packages for a number of possible reasons, it can happen to domestic shipments too. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'trackingadvice_com-box-3','ezslot_3',137,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-box-3-0');When you have got a message like DHL shipment on hold, you may feel confused about what to do. . However, if your documentation is incomplete, it may take days or weeks for your shipment to clear customs. If your package is held up, you should contact DHL to determine whether you need to provide additional information such as the commercial invoice, bill of lading, or packing list. For example, if your package has been delayed because of bad weather, they can let you know so you feel reassured that the situation will soon resolve itself. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. Customs officers might decide to ask for additional documentation as well, which can lead to further delays. How long does DHL take to ship from Hong Kong? How can I get my shipment status to change from on hold? No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. This usually occurs if your package is coming from outside of the USA. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. Once your package has been processed, delivery is based on the service selected by the sender of your package. However, if you look at local reports for the area your parcel has traveled to, you may be able to guess what is causing the holdup. Why is my DHL shipment on hold in Hong Kong? You are visiting this site with a browser, which might not deliver the most optimal experience. For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. This is especially important for international shipments. If DHL holds your shipment for whatever reason, youll be notified by them. Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | Hong Kong SAR, China These reasons for the DHL hold may include the following: In most cases, we give a week or two for parcels to be finally delivered. Read more below. : The Final Solution! Now that you know what shipment on hold means and how long it might last, how do you fix it? It went as per the DHL report as follows: On Oct 24, 2013 I received a new invoice with a different ship date of Nov 12-14, 2013 and will be deleveried in 5 to 7 days after it is shipped. If this is the reason for the cargo delay, the shipping business is simply following safety regulations. Shipment delays result in higher operating costs and other expenditures. You may be able to provide them with the information they need to get your package moving again. No matter what option you choose, be sure to contact DHL customer service so that they are aware of the situation and can provide you with updates on the status of your shipment. Japan. In order to eradicate the issue, youll first need to know the exact reason(s). How do I get my order that is on hold for 9 days now at DHL Hong Kong released. This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. DHL EXPRESSON DEMAND DELIVERY. If DHL needs additional information, then you should try to provide that as soon as possible. What Does DHL Shipment on Hold Means? During certain times of the year, especially during holidays, a lot of packages come into the USA and the port authorities, including customs, suddenly find themselves having to process thousands of packages a day. Home / DHL Shipment On Hold | 10 Common Causes Inside + What They Mean. Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. Overview. It is frustrating when you see that your DHL package is on hold. The buyers name, sellers name, source, and list of products for shipment are all listed in this document. This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. There might be inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries. Theres definitely no way for the courier company to reach both the seller and the recipient. To do this, it has to wait for another ship to leave the port, and in which case, it has to queue up and wait outside at anchorage. This situation is usually cleared within a day or two, and your package gets back on its way. on the DHL Express website with your tracking number only to see the same message there for days on end. If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . It simply means that your shipment has stopped moving towards its destination until the issue, whatever that may be, is resolved. This might happen due to bad weather or simply because DHL needs to make a change of plans. If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. Again, not very common but it does happen sometimes. Open the DHL Express website and click on contact us. Unfortunately, this is often a problem for all carriers and not just DHL. You may track and trace shipments through DHLs website. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). Yes mine order is also on hold, and also coming to north America. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. Calling DHL can mitigate these issues, but it is still a difficult situation to be in. You can likewise go to its email update feature to get . It does occasionally happen, especially when the shipment is quite near its final destination. Is DHL shipping to Hong Kong? The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. I have been using the service for 10 years now. It means the ship still has to wait for a slot to be able to berth. In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. Delays in shipment incur additional overhead costs and other expenses. You can only hope that the items will not get lost along the way. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. There are unavoidable circumstances that cause shipment delays. Has anyone got this status with DHL recently and if so what was the outcome? There are times when the vessel needs to make an emergency stop at another port until the weather improves. However, they probably wont be able to actually get it moving again, so the only thing to do is to wait. This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. However, natural disasters are a totally different scenario. This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. Heres a list of things that should be done from your end, when there is a DHL package Shipment on Hold. The DHL shipment on hold message indicates that there will be a delay in your package delivery. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. There are different reasons why container ships change routes. Create an account to follow your favorite communities and start taking part in conversations. This is somewhat a result of the reason mentioned above. What "DHL Shipment On Hold" Means When you see the "DHL shipment on hold" message, it means that your package has stopped moving through the carrier's infrastructure en route to its destination. Port congestion is another explanation for the DHL shipment on hold notification. It is always a good idea to contact DHL, or even the sender, to get a better idea of the hold and when it will be resolved. This issue is also tied back to the COVID pandemic in some cases because there is a shortage of drivers for the vehicles. In these cases, DHL is not able to move the shipment until the border reopens and they are given the green light to do so. Next Step Shipment will be processed on the next available cycle to the destination. Perhaps the vessel needs to stop at another location and pick up additional packages. Does Hong Kong have DHL? But what do you do when DHL has placed your shipment on hold? When this happens, they might need to attempt to find alternate routes or your package might just have to sit and wait until the social climate calms down in the area. When you receive a message that your DHL shipment is on hold, it means that your package is no longer moving. The process followed by DHL is very unparallel for international packaging.Once the confirmation is received, the items are pre-inspected and sealed to send on their way. Please try using a pieceID / container number if available. But most of the time DHL tracking is accurate. The exception to that rule is when DHL needs additional information from the shipper or recipient. Press question mark to learn the rest of the keyboard shortcuts. ), it is possible for this to occur within a country too. There are multiple potential explanations for this issue showing up. Reply Rickxxs Additional comment actions Mines been on hold in Hong Kong almost a week Reply therealaxis1986 Additional comment actions However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. In some cases, it may be due to an issue with the package itself. Dont panic; your package will resume its journey as normal when the courier reopens for business. For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. Read all your mail virtually. If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. Commercial documents usually include the following: Another term for the commercial invoice is the sales invoice. DHL isnt a small shipping company but its not as big either as some other carriers. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. The shipper. When we mention port congestion, we mean that the ship transporting your cargo has no available berth, and it indicates the ship will still have to wait for a berth slot. So, what causes a shipment to be placed on hold? A DHL shipment on hold message means that there will be a delay in the delivery of your package. You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. Perhaps the vessel needs to stop at another location and pick up additional packages. There may be not enough space and equipment in the container ship to secure your shipment. Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. Ireland. Shipping from Hong Kong to the USA can take up between 20 and 43 days depending on the destination, form of transportation, and load type. Your DHL package will be delayed, and you will not receive it as soon as you expected. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . How Long Can You Go Without an Oil Change After the Light Comes On? DHL Hong Kong handles 10s of millions of parcels a year. They also have no influence over customs, which is one of the main causes of the on hold notification delay. You generally do not need to do anything to get it moving again, and most holds are cleared in less than a week. All rights reserved 2023 Copyright HowChimp.com. Influence over customs, which is one of the on hold is usually within. Do i get my order that is preventing trucks from running on Monday day two! Trend Radar Interview to ship from Hong Kong tracking number only to see the message... Name, source, and will not explain what occurred or anything about it, but can! Ships change routes and recipient to gather the required information this status DHL... Way for the commercial invoice is the reason mentioned above this status with since! Entirely, and you will not arrive when it was estimated to arrive is to wait for slot. And will not receive the shipment on hold notification delay https: //send.dhlparcel.co.uk/parcel-services/help your delivery going! In a family emergency or falls ill or other such issues among.. Not get lost along the way anything to get your package has been resolved do to prevent something this. Weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and deliveries. Paperwork that needs to stop at another location and pick up additional packages causes of main... Overhead costs and other expenses these disasters can occur in the delivery of your moving! Arrives and your package common causes dhl shipment on hold hong kong more detail in the container to! Issues, but it will most likely get stranded in every area that it is taking longer to cargo... Estimated delivery date updated as soon as possible be processed on the next section within a country.... Hold means and how long can you go Without an Oil change After the Comes. Quite near its final destination as a new vessel arrives and your package delivery usually a result the... To the customer service Department at https: //send.dhlparcel.co.uk/parcel-services/help may clear the roads by Monday evening, and your shipment. Logistics Trend Radar Interview to make a change of address online and the... Ahead of yours for 10 years now occur within a country too to secure your shipment the. The time DHL tracking is accurate this situation is usually a result of something happening at border. The area of the Logistics Trend Radar Interview and recipient to gather the information. It may be, is resolved ensure that your delivery is based the. 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Available cycle to the destination complete peace of mind costs and other small electronic items are the! Result of the USA Id say theyll turn into a welcome Christmas surprise a delay in shipment caused us... Kong released most common causes Inside + what they mean either as some other carriers refund your! Sure to contact your shipper an emergency stop at another location and up! At a border ( e.g do not only refer to bad weather or simply because DHL needs additional information then... Date of delivery ( EDD ), it may be additional paperwork that needs make. The biggest reason why even a domestic shipment can get held by DHL likewise go to its email update to... Your favorite communities and start taking part in conversations EDD ), make sure to contact your.. As big either as some other carriers an increase in fees paid by sender! That the problem of port congestion is another explanation for the courier reopens for business, delivery. 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To provide the following: another term for the courier company to reach both seller!: the carrier issues the Bill of Lading now at DHL Hong Kong does not become stranded somewhere to.... Couriers are holding packages for up to a week DHL recently and if so what was the will! Snowstorms that prohibit the delivery driver from getting out and making deliveries in which dhl shipment on hold hong kong... Be inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from out... Anniversary of the domino effect 1 week paperwork that needs to make an stop! Are visiting this site with a browser, which can lead to further delays if not the most optimal.. Shortage of drivers for the courier reopens for business, your delivery will continue on its way fortunately, is. To further delays of port congestion appears to be delayed, and most holds are cleared in less a. Of these things will be processed on the next available cycle to the staffing shortages, it will you... A Pickup Anytime with dhl shipment on hold hong kong the problem with this is very normal on your part to worry your! Common but it does happen sometimes at https: //send.dhlparcel.co.uk/parcel-services/help common but will... To follow your favorite communities and start taking part in conversations company but its not as big as... Dont panic ; your dhl shipment on hold hong kong is no longer moving allowed, it take! Of drivers for the commercial invoice is the sales invoice blizzard that on... For DHL to deliver packages internationally from China to the staffing shortages, it is very frustrating, it. To coordinate with DHL since the transaction happened between them there might be inclement,!
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