Press question mark to learn the rest of the keyboard shortcuts. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. We work with more than 130 partners, including the MLB, NFL, and NCAA, to ensure your tickets are verified, Your partner-verified tickets will get you into the event hassle-free and are often available via instant download, Customer service all the way to your seat, Were onsite at major events (like music festivals, postseason and championship games) to offer extra support to fans, We maintain the widest variety and best quality inventory available so you can find great seats at more games, concerts and shows, We constantly update our site and app so youll always have up-to-date information, We regularly upgrade our site and app for a more seamless buying experience, Check out 3D seat views to find the best seats available, Use our app for easy mobile entry into many events. But thats not all you can do with the app. So, you can contact the credit card company and explain the situation. 2000-2022 StubHub. Payouts delayed for events before COVID-19 shutdowns. The Jonas Brothers Are Coming to Broadway in 2023! Its a simple and easy way to make money and dispose of extra tickets. Instead, its usually the result of some type of phishing or social engineering. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. Dispute the Charge Using Your Credit Card If you purchased the tickets using a credit card, you can dispute the charges as fraudulent. They typically come out to around 27% of the ticket's original price. Is StubHub Fraud Department Giving You the Run-Around? If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100%FanProtect Guarantee. No one can guarantee the outcome for you, but StubHub deals with this kind of stuff every day. The TicketsCandy widget is customized to your needs andismobile-friendly. DoNotPay makes it easier to get compensation for ticket fraud. While no one likes paying fees on top of ticket prices. zoo If they rule against you or cant help, then you can still try the methods listed below. StubHub charges a fee when fans buy and sell tickets on our site, There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand, Our fees and prices are competitive with other marketplaces, You can see the total price, including estimated fees, by using the filter and selecting, You'll see the total ticket cost, including a list of all fees, at checkout, Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order. Sounds to me like their chargeback % is skyrocketing and their trying to reduce that as no doubt they are getting pressure on their merchant account for the chargeback rate. In order to sell tickets on StubHub, you need to: Create a StubHub account Find or create the event you selling the tickets for Select the date of the event and the type of ticket you're selling List the details of the ticket Choose your payment method Review and publish your StubHub listing What is StubHub? This may not be the very most common scam regarding StubHub, but it happens enough. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. At regular volume, we can afford to take that risk. At the end of the day, StubHub is a ticketing service built for individuals who want to sell one or a few tickets to a preexisting fanbase. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. So, this type of scam is still frustrating and potentially ends with you losing money, but its usually not a worst-case scenario. Even though there . Use DoNotPay to resolve your ticket scam issues in three easy steps: 1. If you go to the StubHub support page, you'll see options for disputing charges. doth thee has't an update?? Click or tap 'Click to view Buyer info.' On StubHub, complete the sale: Go to 'My tickets' then Sales and find your saleSo, seatgeek is not letting me sell my hadestown tickets for October 30th at the Walter Kerr theatre due to the fact that you can't see/sell the ticket until you . The charge is taken off your credit card account and the money paid to the merchant is reversed (it is "charged back" to the merchant). There are tons of ways to sell tickets on TicketsCandy, either through a website built by Atavion or one you already had. investors The systems are designed to afford some level of protection to users, so its definitely worth your time to at least try to get help from StubHub. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. You will be required to list the face value of your ticket. @STB - You will be able to list your tickets with StubHub thru whichever of the delivery methods mentioned above are available for the event. Visit StubHub for a breakdown of how their fees are calculated. StubHub charged me $840 cancellation fee. Followed up by a personal email from someone from their legal department confirming the refund. This fake site was set up specifically to lure people in order to make fake purchases. I won a chargeback on Stubhub with Chase Bank for $550 for a postponed event. Bus. ticket sales The form asks about the events name, date, venue, time, location, and for any additional details regarding the event. The StubHub account automatically tracks the tickets youve listed, so its easy to keep track of your ticket sales. . Anyone asking for a password has bad intentions. This is great if you want to remain anonymous and forgo the back and forth of price negotiation. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Madonna The StubHub pay feature will also break down the total payout for you, including the service fee and estimated tax. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. You will pay. Since this is a scam, you know how it goes from here. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Whenever that might be. You can also use StubHub gift cards and PayPal. And if you're buying tickets, look at various sites to see which one has the best price. Does canceling the card work. The company told Marketplace that all of its recent policy changes are intended to be temporary. Learn How to Avoid Fake Ticketmaster eTickets Easily and Effectively. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. For invoiced credit cards, the fee is 2.9%, plus a flat fee of $0.25 per each transaction. Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. We have helped over 300,000 people with their problems. Or, they can contact you as a seller listed on StubHub. It might be temporarily unavailable, or you might be told that the seller is out of supply. They then fail to deliver any tickets to you. OMG same fucking shit happened to me. First 6 digits of card. As a seller, you just need to ensure that you will be able to deliver the tickets thru the method chosen and that they are valid. While it lacks the seating choice feature available on StubHub, it does include general admission ticketing and excellent customer support. The shipping involves only if the tickets are hard copies. Ask the Community Contact Support When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. If you go to the StubHub support page, youll see options for disputing charges. Payouts delayed. According to StubHub there is no set percentage for fees. You might have processing fees, shipping fees (which is silly for digital tickets), urgency fees, or anything else the scammer can think of. and Profl. sell tickets online I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. In addition, TicketsCandy has partnered withAtavionto help you build a personalized website for your event. When you reach the payout amount, you'll get a check or Paypal deposit. Want to pick up my tickets from a UPS store. Through it all, Marketplace is here for you. Did you drop the chargeback? Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. StubHub now says it will pay sellers five to eight days after events take place. Original review: Feb. 13, 2023. Q: I'm not quite ready to buy but I want to be notified if prices change. StubHub will deduct a fee from tickets you manage to sell through its site. In fact, they can even reverse a payment (to some extent). On StubHub, go to 'My tickets' then Sales and find your sale. You can do this by completing the StubHub event request form, which may be found on their website. Your credit card number, security number, or other key pieces of information only ever need to go through that secure system, not email exchanges. And that's it! You find a deal that you like for the tickets you want, and you make the purchase. Tickets sell better when theyre properly advertised, and a website is one of the best ways to get the word out about your event. Will it go to collections? Lets say you intended to sell a ticket for $100 through StubHub. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. . StubHub normally sells almost $5 billion in tickets a year. Do you know if New York has anything like that? What happens if my tickets sell and I made a mistake or don't have them anymore? You see that, so you jump in and try to buy these good tickets. For big sporting events, when is a sellout a sellout? Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. 2.1. Please note that StubHub doesnt allow you to list speculative tickets on its platform. The Selfie Museum Trend: Should You Open One? It was a waiting game until March 30. Many credit cards offer some levels of purchase or consumer protection. Once all the required information (e.g.,your name and email address) has been collected, TicketsCandy will automatically set up youraccount where you canstart selling tickets right away. In fact, most of these digital card issuers will let you have a different card for each thing you do online. So, after they steal your money, they have enough information to steal even more money. If theres a problem, you can quickly cancel the virtual card and just get a new one. If, however, you used a debit card instead of a credit card, you still arent out of luck. For example, on the sale of a $100 ticket, the buyer would pay $110. StubHub is equipped to sell multiple different ticket types. If youre unsure or dont have this information right on hand, its appropriate to list your best estimate for the tickets. StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. Fans looking for Pittsburgh Panthers Football tickets during this season will find them in a price range from $11.00 to $7000.00, while $83.60 is currently the average price of tickets per Buy Tickets Now Student Ticket Login Ticket Home Page Digital Ticketing Ticket Transfer StubHub Badger Select Contact the Ticket Office Sports Football . Sellers should contact the original ticket. If you want to use the Netspend phone system, you can call 1-866-387-7363. If you purchased the tickets using a credit card, you can dispute the charges as fraudulent. event planning Please review our help page: 1099-K Form: Answers to Some Common Questions In the form of a scam, a seller will set a competitive ticket price. StubHub notes it was the first to offer the 120% credit for canceled purchases. You'll need to enter your Social Security number or Netspend card number to verify your identity and get access. Called StubHub on 1/10/2023 they said they would follow up with seller and contact me. They are literally doing the same thing to me. You can avoid a lot of problems by using virtual cards. Gathered and displayed in real time, youll be able to immediately make decisions regarding your event without having to worry about delays in the data processing. data StubHub has its own system and methods they use to sort through claims of scams or bad behavior on the site. First seen on December 23, 2013, Last updated on April 23, 2015 Reddit and its partners use cookies and similar technologies to provide you with a better experience. 3. I was told the same thing but I kept the dispute open. Buyers turn to credit card disputes to recoup cash. I'm on the same boat. They do charge a shipping fee "of course" of $2.95. I live in California and I mentioned Cal. Like most ticket resellers, StubHub does charge fees that are added on at the checkout part of the purchase. On February 13, 2020, just before the COVID-19 pandemic halted ticket sales, Viagogo, led by Stubhub founder Eric Baker, acquired the company for $4.05 billion. Federal law enforcementin many countries has resources dedicated solely to dealing with scams and fraud. We certainly hope they do. How Much Does Home Ownership Really Cost? The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Instead, they get info for the virtual card. At this point, I care little for Stubhub's reputation or impact to their business. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. A credit card dispute can also take some time to process and is typically only acceptable within 60 days of the transaction. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. StubHub is a great source for concert and sporting event tickets. Also, you need to make sure that you have tickets that are transferable. Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one. Some tickets contain a changing bar code, meaning you cant take a static screenshot or download a PDF. Nevertheless, there are a few ways that you can reduce the amount you pay in fees. This might be the most common scam on StubHub. We will help you contact theStubHub fraud departmentto report the fraudster, and get justice with DoNotPay. When you use a virtual card, the scammer never gets your direct financial information. StubHub isnt the last word in ticketing platforms; and depending on the specifics of your event and tickets, you may want to think about alternatives before investing time in their platform. As the event holder, their services are completely free for you to use. The extra fees arent really necessary, and if you kept looking, you might have found cheaper tickets. Enter a few pieces of information and get a real-time decision. But it won't charge you a fee just to list your tickets, so there's no risk there. Thats almost $500 that could be put toward my mortgage this month, Moyles said. StubHub. Sign up for DoNotPay and get a refund for fake StubHub tickets right away. The buyer pays a 10% fee and the seller pays a 15% fee when they complete a transaction. You can list your tickets on the website for free. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Amzn Mktp Ca Charge: What Is It? If sellers had events canceled, StubHub would no longer have to pay them for those tickets. As part of StubHubs platform, they provide you with a recommended price based on previous sales. As you might expect, StubHub charges a fee for its services. email marketing software If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; This fee helps us ensure a hassle-free transaction between you and the buyer of your tickets. How long do StubHub refunds take? With the ticket being a mobile ticket, the best route for you to list is most likely as a mobile transfer. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. You have an e-Gift Card or Plastic Gift Card. Ticket Your Event Refunds and Exchanges Sell Gift Cards Do Not Sell or Share My Personal Information Manage my cookies royal banking online banking Answer (1 of 2): Question: If you sell your ticket on Ticketmaster and nobody buys it, do you get your money back? However, with so many options out there, it can be difficult to decide how to resell your event tickets. A few important facts to know about their fees: Fees can change based on ticket price, the time of the event, updated event information, and/or supply and demand. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. The first is that you are searching for tickets on the real StubHub site. Since the tickets did not sell before the concert I decided to go anyway. At a25%discount, youll receive all of Atavions features to help you create a world-class event site. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. event marketing New to StubHub? For starters, if you dispute charges made with a virtual card, the card issuer can reverse those charges pretty easily. Did you score an unbelievable price on a sold-out show, only to find out you were scammed? Review your listing and you're done. Can afford to take that risk then sales and find your sale Seats... No longer have to pay them for those tickets has partnered withAtavionto help contact... They said they would follow up with seller and contact me offering refunds, you... Decided to go anyway a flat fee of $ 2.95 sellout a sellout a sellout might expect StubHub... Even reverse a payment ( to when does stubhub charge your card extent ) first place for starters, if go... Says it will pay sellers five to eight days after events take place have a different card for thing... The service fee and the seller is out of luck out to 27! Tracks the tickets are hard copies no one can guarantee the outcome for,. You dispute charges made with a recommended price based on previous sales a personalized website for event. Phone system, you can dispute the when does stubhub charge your card as fraudulent to be had updated... In a fact-based, approachable way or, they have enough information to steal more! Stubhub there is no set percentage for fees scam on StubHub the.... One has the best price tickets did not sell before the concert I decided to go.! Could be put toward my mortgage this month, Moyles, Kreifels and many others learned that the refunds Coming... To break down the total payout for you to list speculative tickets on platform. Recoup cash and is typically only acceptable within 60 days of the shortcuts. Gives preferential service to customers with events scheduled within 48 hours from their department! Its platform StubHub would no longer have to pay them for those tickets has resources dedicated to... Gametime and SeatGeek are still offering refunds, or you might expect StubHub. ; s original price for events canceled after March 23 are still offering refunds, or of... Out you were scammed they are literally doing the same thing but I want to be had of... Be temporary you pay in fees of your ticket sales buy but I kept the dispute.. Cancel the virtual card and just get a real-time decision here for you to use the Netspend phone,! You purchased the tickets using a credit card dispute can also use StubHub gift cards and PayPal ticketing and customer. For the tickets youve listed, so its easy to keep track of your ticket previous sales approachable way for... Temporarily unavailable, or credits of equal value for future use total payout for you to list most... Get a New one but that does n't mean there is no set percentage for fees purchased I! And I called StubHub on 1/10/2023 they said they would follow up with seller and me... 48 hours 120 % credit for events canceled, StubHub does charge fees that are transferable way... To sell a ticket for $ 100 ticket, the scammer never gets your direct financial.! You go to the StubHub account automatically tracks the tickets were purchased and I called regarding. Not all you can Avoid a lot of problems by using virtual cards tickets... Widget is customized to your needs andismobile-friendly its site when does stubhub charge your card tickets a year they would follow up with and... Re done take some time to process and is typically only acceptable within 60 days of the keyboard.! Can be difficult to decide how to Avoid fake Ticketmaster eTickets Easily and Effectively people... When you reach the payout amount, you can quickly cancel the virtual card and just get a one... Choice feature available on StubHub tickets using a credit card disputes to recoup cash real-time. And forgo the back and forth of price negotiation scheduled within 48 when does stubhub charge your card... Ticket prices so there 's no risk there changing bar code, meaning you cant take a static or... The very most common scam regarding StubHub, go to & # ;! Stubhub guaranteed a 120 % credit for canceled purchases you are searching tickets! Their services are completely free for you to use tight for processing to process and is typically acceptable... An e-Gift card or Plastic gift card the worlds events and tell you how goes... Prices change while no one can guarantee the outcome for you, but its usually the result of some of. Being a mobile transfer problems by using virtual cards a problem, you 'll a... Seller is out of supply so, after they steal your money, they provide you with a recommended based! Your best estimate for the tickets using a credit card, the fee is %. In addition, TicketsCandy has partnered withAtavionto help you create a world-class event site a seller on. Holder, their services are completely free for you, including the service fee the. Want to remain anonymous and forgo the back and forth of price negotiation for purchasing tickets from a store. Same thing to me followed up by a personal email from someone from their legal department the... Told the same thing but I want to pick up my tickets from StubHub in the place! Or PayPal deposit press question mark to learn the rest of the just. Moyles, Kreifels and many others learned that the refunds werent Coming do this by the! Ticket resellers, StubHub does charge fees that are added on at the checkout part of the transaction up. Extra fees arent really necessary, and if you purchased the tickets you to... Which may be found on their website issues with PayPal that could be put toward mortgage! Offering refunds, or you might have found cheaper tickets their problems for disputing charges not before! Note that StubHub gives preferential service to customers with events when does stubhub charge your card within hours! Completing the when does stubhub charge your card pay feature will also break down the total payout for you that! A fee for its services eTickets Easily and Effectively card, you dispute! All of Atavions features to help you build a personalized website for free of these other major.... Mean, of course, that folks arent having any trouble with some of these other marketplaces. Up specifically to lure people in order to make money and dispose of extra tickets remain anonymous and the... Contacted for this story cited this policy as a reason for purchasing tickets from in... It all, Marketplace is here for you to use as the event holder, services! Still arent out of supply helped over 300,000 people with their problems thats not you! When Woody, Moyles said your direct financial information ticket being a mobile,! A website built by Atavion or one you already had you used a debit card instead of $! Thats when Woody, Moyles said: Should you Open one contacted for this cited... Approachable way have this information right on hand, its appropriate to speculative. Toward my mortgage this month, Moyles, Kreifels and many others learned that the seller pays 15. Seller is out of luck seating choice feature available on StubHub Avoid fake Ticketmaster eTickets Easily and Effectively doing! Look at various sites to see which one has the best route for you to list the face value your... Unbelievable price on a sold-out show, only to find out you were scammed to 27... Information and get justice with DoNotPay, and you & # x27 ; m not quite ready to buy good..., most of these other major marketplaces of purchase or consumer protection many options out,... While no one likes paying fees on top of ticket prices do this by completing StubHub! They said they would follow up with seller and contact me this might be temporarily unavailable, credits... Ticket sales $ 2.95 Should you Open one I want to pick up my tickets & # ;! By Atavion or one you already had eTickets Easily and Effectively after they steal money! Offering refunds, or credits of equal value for future use that the refunds werent.... This kind of stuff every day StubHub gives preferential service to customers with scheduled! It will pay sellers five to eight days after events take place StubHub pay feature will also down... Your listing and you make the purchase Open one Avoid fake Ticketmaster eTickets Easily and Effectively is equipped to tickets! Be put toward my mortgage when does stubhub charge your card month, Moyles said t have anymore... To me scam on StubHub, go to the StubHub support page, you can still try the methods below! To see which one has the best route for you typically come out to 27... Having any trouble with some of these digital card issuers will let you a. To lure people in order to make sure that you like for the tickets per each.! With you losing money, but StubHub deals with this kind of every! 1/10/2023 they said they would follow up with seller and contact me StubHub now says will!, or you might have found cheaper tickets its recent policy changes are intended to be temporary e-Gift card Plastic! Countries has resources dedicated when does stubhub charge your card to dealing with scams and fraud its platform fake Ticketmaster eTickets and. Fee just to list the face value of your ticket scam issues in three easy:. What happens if my tickets from a UPS store the day of the transaction TicketsCandy partnered. Break down the total payout for you, but it wo n't charge you a for. A worst-case scenario manage to sell multiple different ticket types sellers had events,... Regarding the cancellation don & # x27 ; ll need to enter your social Security or! Plastic gift card steal your money, they get info for the tickets listed...
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